Refund policy

E. REFUND & RETURN POLICY

Please understand, we have meetings with former U.S. Navy Seals, U.S. Marines, Eagle Scout Survival Experts, and Technology Specialist that design, plan, and prepare your monthly box or crate will be filled with merchandise you want, love, and need. We also understand that everyone has different likes, different opinions and different mindsets.

ClubTac does not guarantee any specific item or any specific product will be included in any crate/box. You as a member do not have control over any items or products received inside your monthly crate/box, nor can you request your crate/box have specific items or products inside it. You may also not request that your monthly membership with ClubTac be contingent upon certain or specific items or products be included in it.

Please understand there may be some monthly crates/boxes that you receive that you are extremely satisfied with, and other monthly crates/boxes that you may be dissatisfied with. To ensure the most likelihood of satisfaction of all your monthly crates/boxes we ask that you update your general preferences, favorite categories and your personal sizes within your account profile. Regardless if you choose to select customizations inside your profile or not, you agree and understand that ClubTac will try to put a variety of gear and items inside each and every monthly box or crate that includes something for generally everyone. Regardless if it’s a hardcore Mil-Tec Bullet Proof armor chest plate, a ballistic testing kit or all the way down to a MRE Meal package or firewood starter, we will always attempt to make you happy and accept your opinions and feedback. Therefore, we try to put a variety of gear and items inside each and every monthly box or crate that includes something for everyone.

Due to the advanced bulk ordering our company endures while preparing the estimated shipments for the upcoming month, we are unable to issue refunds on orders. You may however immediately pause or cancel your subscription 24 hours a day, 7 days a week by logging into your Account HERE. Pausing your account will stop future billing and will also stop future crates/boxes from being shipped to you. For any members that received a discount for paying semi-annually or annually, pausing or cancelling your account only pauses or cancels the auto renewal or the original term. It does NOT initiate a refund for the remainder of a term or the original order.

For any ClubTac memberships that joined ClubTac on a Free-Trial, Risk-Free Trial, 14-Day Trial, or 1st Month Free Promotion, please note that we are not responsible for any returned Merchandise that gets lost or stolen while in transit to us. We recommend all returned Merchandise be sent using some type of delivery confirmation system to ensure proper delivery. Failure to use the Merchandise does not constitute a basis for refusing to pay any associated charges.
For any questions regarding this policy please feel free to contact us at by emailing support@clubtac.com